Welcome to the Beekeeper Collection FAQs page. We’ve compiled answers to some common questions to help you find the information you need quickly. If you don’t find your answer here, please don’t hesitate to contact our customer support team.

General Product & Quality

Q1: What varieties of beekeeping suits do you provide?

Ans: We provide a comprehensive selection of beekeeping suits: full-body ensembles, ventilated jackets, and a range of detachable veil designs. The garments are available in cotton blend, poly-cotton, and our proprietary triple-layer ventilated mesh, enabling beekeepers to select according to regional climates and required levels of protection.

Q2: Can we regard your suits as sting-proof?

Ans: The suits are engineered from resilient, high-grade materials and feature reinforced stitching to deliver superior defense against stings. Although absolute sting-proofing cannot be guaranteed in every conceivable scenario, our garments extensively diminish sting probability when properly secured. We strongly advise consulting our Measuring Guide to ensure a proper, snug fit, as this is integral to the suit’s protective efficacy.

Q3: What specific fabrics compose your beekeeping suits?

Ans: The suits utilize a range of carefully chosen fabrics: lightweight, moisture-wicking cotton blends, heavy-duty poly-cotton weaves, and our own three-layer ventilated mesh. Each material has been selected for a specific balance of protective performance, comfort, and breathability.

Q4: How do I select the most appropriate suit for my climate?

Ans: For consistently warm environments, we recommend our ventilated mesh suits, which deliver maximum airflow while still defending against stings. For cooler regions, or for more versatile use, our cotton-blend and poly-cotton suits combine durability with comfort

Sizing & Fit

Q5: How do I determine my proper size?

Ans: It is best to follow our detailed Measuring Guide. Measuring the chest, waist, inseam, sleeve length, and particularly the torso length, and then comparing these to our Size Chart on each product page will yield the best possible fit.

Q6: What should I do if I fall between two sizes?

Ans: When your measurements lie between two sizes on the chart, we recommend choosing the larger size. This added space permits greater comfort and mobility, and it allows for layers underneath, which can improve overall protection.

Q7: Do you provide suits tailored to my exact measurements?

Ans: Yes, we offer Custom Beekeeping Suits created to your specific dimensions and design preferences, ensuring an exact fit and tailored features for maximal comfort and defense.

Ordering & Customization

Q8: How do I place an order?

Ans: Choose your item, select the appropriate size, pick any desired options, and add the product to your cart. Then, go to checkout and follow the on-screen instructions to enter your shipping and payment details and finalize the transaction.

Q9: Can I customize a beekeeping suit?

Ans: Yes! We provide a broad range of customization choices, including fabric, color, veil type, pocket layout, and personalized embroidery. To learn more, please visit our Custom Beekeeping Suits section or reach out to our team to explore your particular requirements.

Q10: Do you offer wholesale pricing for bulk orders?

Ans: We do. Our Wholesale Program serves retailers, beekeeping associations, and sizeable apiaries. Visit our Wholesale section for information on advantages, minimum order quantities, and the application process.

Shipping & Delivery

Q11: What are your shipping costs?

Ans: We are happy to provide FREE Standard Shipping Worldwide on every order, with no concealed shipping charges.

Q12: How long does it take to process an order?

Ans: Most orders are processed and packaged for shipment within 1 to 3 business days.

Q13: When can I expect my order to arrive?

Ans: Once your order has been processed, typical delivery times are as follows:

  • Within the United States: 1 to 5 business days
  • International: 6 to 18 business days
  • Keep in mind these are estimates; actual delivery may be affected by customs processing or carrier delays. For additional information, consult our Shipping and Delivery Policy.

Q14: Which carriers handle my shipment?

Ans: We collaborate with reputable carriers including USPS, DHL, UPS, and FedEx to provide dependable delivery for your order.

Returns, Refunds & Cancellations

Q15: What are the terms for returns?

Ans: Returns are accepted within 30 days. The item must be unworn, unused, with all original tags attached, and in the original packaging. To read the full terms, please refer to our Refund and Return Policy.

Q16: How can I return or exchange an item?

Ans: To begin the return process, contact us at contact@beekeepercollection.com. We will send return instructions once your return has been accepted. For exchanges, the quickest method is to return the item and place a new order.

Q17: What should I do if my order arrives damaged or incorrect?

Ans: Please check your order as soon as it arrives. If any item is damaged, defective, or not as ordered, email us within 7 days at contact@beekeepercollection.com. We will assess the situation and ensure a satisfactory resolution.

Q18: Is it possible to cancel my order?

Ans: You may cancel your order for a full refund anytime before it has been dispatched. Once the package is in transit, it cannot be canceled and will need to be returned according to our return policy.

Payment Information

Q19: Which payment methods do you accept?

Ans: We accept several secure payment options: Visa, MasterCard, American Express, UnionPay, Apple Pay, and Google Pay. All transactions are processed via Stripe. For a complete list, please visit our Payment Methods page.

Q20: Is my payment information kept secure?

Ans: Absolutely. We prioritize the security of your payment information. Stripe processes all transactions using industry-standard encryption. We do not retain any full credit or debit card numbers on our servers.

Care & Maintenance

Q21: What is the proper way to maintain my beekeeping suit?

Ans: Recommended care methods differ according to the fabric. We advise either hand washing or using a gentle cycle with cold water and a mild detergent. Air drying is best, and the suit should be shielded from direct sunlight. Refer to the care label inside the suit for any additional, material-specific recommendations.

Contact & Business Information

Q22: What is the best way to contact customer support?

Ans: Customer support is available through the following channels:

Q23: What are your operating hours?

Ans: Our standard hours are from 09:00 AM to 06:00 PM (Eastern Time) on weekdays. Live chat assistance is offered around the clock.

Q24: Where can I find your business?

Ans: Our formal address is 801 Lothrop Street, Detroit, Michigan 48202, USA.