At Beekeeper Collection, your satisfaction is our guiding principle. From the first moment you explore our curated selection to the instant you put on your new beekeeping gear, our goal is to make every step seamless and satisfying. Our dedicated customer support team stands ready to assist, whether you have a quick question, a concern, or need in-depth guidance.
Need a hand? Start with our FAQ section, where we’ve answered the most common inquiries for your convenience. If you still have questions, don’t hesitate to contact our friendly and knowledgeable support team—we’re here to help.
Order & Payment Assistance
Q: Is my personal and payment information protected?
A: Yes, your security is our top priority. We employ SSL encryption throughout our site, safeguarding each transaction. Your personal information is never shared, and we do not retain full payment data. All financial processing is managed by our secure provider, Stripe, a global leader in payment security.
Q: What payment methods do you support?
A: To streamline your experience, we support a wide range of secure payment methods, all managed through Stripe:
- Visa
- MasterCard
- American Express
- UnionPay
- Apple Pay
- Google Pay
For further information, you may consult our Payment Methods Page.
Q: Will I encounter hidden fees or additional taxes?
A: The price you see on each product page is the total cost you will incur, excluding applicable sales tax. We provide free worldwide shipping on all orders, so there are no surprise shipping fees at checkout. If your US shipping address requires sales tax, the amount will be calculated and displayed clearly before you finalize your order.
Shipping & Delivery Support
Q: What is the shipping fee?
A: All our customers enjoy complimentary Standard Shipping to every corner of the globe—no minimum purchase required.
Q: How do I track my shipment?
A: When your order leaves our shipping facility, we will send you an email that confirms dispatch. This message contains a tracking number along with a link to the courier’s tracking portal—either USPS, DHL, UPS, or FedEx—so that you can see where your package is anytime.
Q: My order has not arrived yet. What should I do?
A: If your order has not arrived within the promised delivery period—1-5 business days for the United States or 6-18 business days for international destinations, in addition to processing time—please reach out to our customer support team at contact@beekeepercollection.com and include your order number. We will contact the carrier and do everything we can to locate your package quickly. For further information, please consult our Shipping and Delivery Policy.
Q: What happens if I’m not available at the time of delivery?
A: When the carrier attempts delivery and no one can sign for the package, they typically leave a card summarizing how to reschedule delivery or where to collect the item at a nearby facility. We advise following the carrier’s specific instructions noted on the card.
Returns & General Support
Q: What is your return policy?
A: We maintain a straightforward 30-day return policy. Should you be dissatisfied with your purchase for any reason, simply notify us within 30 days of delivery, and we will assist you with the return. For thorough guidelines and sequential instructions, please consult our Refund and Return Policy page.
Q: What if the item I receive is damaged or not what I ordered?
A: We regret any instance of receiving a damaged, defective, or incorrect item. Please reach out to our customer support at contact@beekeepercollection.com, providing your order number and clear photos that illustrate the problem. We will swiftly arrange either a replacement or a full refund, at no extra charge to you.
Q: How can I keep up with your newest products and promotions?
A: For timely access to our newest products, exclusive releases, and seasonal offers, please subscribe to our email newsletter, which can typically be found in the footer section of our website.
Reach Out to Us
If this answer does not address your inquiry or you need additional support, our dedicated customer service team is eager to assist you.
- Trade Name: Beekeeper Collection
- Phone: +1 (313) 7874149
- Email: contact@beekeepercollection.com
- Business Hours: 09:00 AM To 06:00 PM (Eastern Time)
- Support: 24/7 On Live Chat
- Address: 801 Lothrop St, Detroit, Michigan (MI) 48202, USA
We appreciate your inquiry and are committed to making your experience with Beekeeper Collection outstanding.
